T. S. Kartila Putro
(2005)
THE EFFORTS THAT KOPEGTEL HAVE DONE IN CREATING TELEMARKETING EMPLOYEE'S SATISFACTION.
Tugas Akhir D3 thesis, Universitas Airlangga.
Abstract
Regarding vanous descriptions given In preceding sections, several CCH'lclu<ions can be drawn as follows:
Some efforts that Kopegtel of East Java Regional Division V have done in mcreaslOg the telemarketing employee satisfaction may help Kopegtel both achieving the goals of Kopegtel Sale Division in aceomplishing target as defined for certain period and retaining the qualified and competent employees. These efforts include:
'r The challenging work
;;. Fair and feasible rewards
;;. Conducive work condition
;;. Employee training and monitoring
;;. Congruence between job and personality
Even if there are some constraints in implementing those efforts which sometimes may produce a significant effect on the sales target ofKopegtel Sale Division, but this doesn't preclude Kopegtel from building up the employee satisfaction. However, Kopegtel is quite aware that those efforts consume a considerable times and constitute a complex proCess toward the real job satisfaction for the employees. But it absolutely believes that the telemarketing employees satisfaction of the Kopegtel Sale Division in the East Java Regional Division V can be achieved optimally by considering some factors which may influence the job satisfaction.
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