Samekto Adi Nugroho, 071211133051 (2017) FAKTOR-FAKTOR PENGHAMBAT PELAYANAN BERBASIS E-GOVERNMENT PADA PEMBAYARAN PAJAK KENDARAAN BERMOTOR DENGAN SISTEM ANJUNGAN TRANSAKSI MESIN KANTOR BERSAMA SAMSAT DI SURABAYA TIMUR. Kebijakan dan Manajemen Publik, 5 (2). pp. 96-103. ISSN 2303 - 3411

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Abstract

This study aims to understand e-government implementation in ATM Samsat services at Samsat Office of East Surabaya as well as the factors that obstruct the e-government based services implementation. The main idea of this study is the use of ATM Samsat smartcard service has not yet reached the target realization. E-Government project failure factors theory from Anthopoulos et.al.(2015) were used in this study with the instrument such as ICT and system development process. This study uses qualitative descriptive methods. The results indicates that the e-government implementation in ATM Samsat services were found in a form of phase simplification from motor vehicle tax payments by using smartcard. Furthermore, ICT and system development process were the factors that obstruct the e-government based services implementation. whereas ICT and system development process obstructs because ATM Samsat system were more complex than the manual system. Less socialization over the society also take effect because it was only done once which is when its launching.

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