OGIN ANTARIKSA, 071211132044
(2017)
STRATEGI PENINGKATAN PELAYANAN PEMBUATAN E-KTP OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SURABAYA.
Kebijakan dan Manajemen Publik, 5 (2).
pp. 45-52.
ISSN 2303 - 3411
Abstract
This study found that amid various problems in the service of e-ID, the Department of Population and Civil Registration Surabaya've attempted to make a variety of strategies to increase His ministry. The strategy is to develop a structure through optimal management of the division of labor, collaboration with districts and additional manpower. Development of procedures through the simplification requirements, proactive service and distribution of e-ID cards are printed. Infrastructure development is done with the addition of printing equipment and service facilities in the District of other services. On the cultural development work, has been done with training and additional hours of service, as well as entrepreneurship development through dissemination to the public.
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