Corry Asmarany, 071311633022 (2017) ANALISIS KUALITAS LAYANAN PERPUSTAKAAN UNIVERSITAS AIRLANGGA (UNAIR) DI KALANGAN MAHASISWA ASING. Skripsi thesis, Universitas Airlangga.
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Abstract
Airlangga University is a multinasional institute that has many students including domestic and foreign students. There are 280 foreign students that study in Airlangga University through any majors concentration. In this research is explaining about the analysis of service quality of Airlangga University Library in Foreign s tudent comunity . This research is using descriptive quatitative methods, there are 6 dimensions to evaluate the services quality in Airlangga University Library, that is Aff ect Of Service, Relliability, Ubiquity and Ease Access, Comprehensive Collection, Self Reliance, and Library As Place . The population are all of foreign students that visited library with 65 respondent with purposive sampling technique. The responds of Air langga University library users about it service quality have the different result. 1) Affect Of Service dimensions show the result that service quality of Airlangga University library has a good operational system, performance and attitude. 2) Relliabilit y dimensions show the rusult that Airlangga University Library has a proffesional librarians. 3) Ubiquity and ease Access dimensions show the result that Airlangga University has an information accessibili ty. 4) Comprehensivve collection dimensions show th e result that Airlangga University Library still has not complete and up to date collections. 5) Self reliance dimensions show the result Airlangga University library has an instruction to accessing it service. 6) Library As place dimensions show the resul t that Airlangga University library is a comfortable place to do any activity and the reputation in education institution inculding the building and room physics conditions is good
| Item Type: | Thesis (Skripsi) | ||||||
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| Additional Information: | KKB KK2 Fis.IIP.71/17 Asm a | ||||||
| Uncontrolled Keywords: | Kualitas Layanan, Perpustakaan, Mahasiswa Asing. | ||||||
| Subjects: | Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science | ||||||
| Divisions: | 07. Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Informasi dan Perpustakaan | ||||||
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| Depositing User: | Mr Binkol1 1 | ||||||
| Date Deposited: | 14 Jan 2018 22:38 | ||||||
| Last Modified: | 14 Jan 2018 22:38 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/68367 | ||||||
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