ACHMAD SHOBICH, 151411813097 (2018) ONLINE CUSTOMER SERVICE FOR BOOK LAUNCHING IN JAWA POS. Tugas Akhir D3 thesis, Universitas Airlangga.

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Abstract

Online customer service is very important for companies. Especially service or product company. Online customer service aims to satisfy customers to face increasingly fierce compatition. Especially service or product company that prioritize service oriented to customer satisfaction. In addition, online customer service aims to maintain good relationship between company and customers. Therefore, a company should be able to have good online customer service. The services that must be provided online customer service is to provide information, receive and solve customer complaints. Online customer service should be also be good at finding ways to solve customer problems, and also know how to handle customer complaint well.

Item Type:	Thesis (Tugas Akhir D3)
Additional Information:	KKB KK-2 FV.DBE 40/18 Sho o
Uncontrolled Keywords:	Customer Service
Subjects:	Z Bibliography. Library Science. Information Resources > Z004 Books. Writing. Paleography
Divisions:	15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris
Creators:	Creators NIM ACHMAD SHOBICH, 151411813097 UNSPECIFIED
Contributors:	Contribution Name NIDN / NIDK Thesis advisor Retno Wulandari Setyaningsih, M.ITS UNSPECIFIED
Depositing User:	Turwulandari
Date Deposited:	31 Dec 2018 07:26
Last Modified:	09 Jan 2019 03:26
URI:	http://repository.unair.ac.id/id/eprint/77404
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