ANALISIS PENGARUH PERSEPSI NASABAH ATAS KUALITAS JASA TABUNGAN MANDIRI TERHADAP KEPUASAN NASABAH DAN DAMPAKNYA TERHADAP PURCHASE INTENTION : STUDI KASUS BANK MANDIRI DI KOTA KENDARI

HERDIYANTO HUSAIN, 090114355M (2003) ANALISIS PENGARUH PERSEPSI NASABAH ATAS KUALITAS JASA TABUNGAN MANDIRI TERHADAP KEPUASAN NASABAH DAN DAMPAKNYA TERHADAP PURCHASE INTENTION : STUDI KASUS BANK MANDIRI DI KOTA KENDARI. Thesis thesis, UNIVERSITAS AIRLANGGA.

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Abstract

The purpose of this research was to know effect service quality on satisfication and purchase intention at the banking customers.

Item Type: Thesis (Thesis)
Additional Information: KKB KK-2 TE 22/04 Hus a
Uncontrolled Keywords: Persepsi nasabah, kualitas jasa, kepuasan
Subjects: H Social Sciences > HF Commerce > HF5546-5548.6 Office management
H Social Sciences > HG Finance > HG1-9999 Finance
Divisions: 09. Sekolah Pasca Sarjana > Ilmu Manajemen
Creators:
CreatorsNIM
HERDIYANTO HUSAIN, 090114355MUNSPECIFIED
Contributors:
ContributionNameNIDN / NIDK
Thesis advisorSri Wahyuni Astuti,, Dr., SE., M.SiUNSPECIFIED
Depositing User: Dwi Prihastuti
Date Deposited: 05 Jul 2019 06:45
Last Modified: 05 Jul 2019 06:45
URI: http://repository.unair.ac.id/id/eprint/84596
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