Indah Kurniawati (2019) The Application Of Business Communication While Interacting With The Customers Via Whatsapp At Taf English. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

From previous discussions, the write gets some concluisons. The conclusions are first, about using features by chat via WhatsApp at TAF English. When contact the customers, the writer applies some features to guide the writer sending massages to the customers. The writer finds three features that were appropriate to be used by chat via WhatsApp; the greeting, the body and the complimentary closing. Second, about the obstacle using features by chat via WhatsApp. Since using features by chat via WhatsApp was a rare thing to do, the writer must be familiar using features to contact the customers, because it is reflect the writer’s manner. And also, the writer has to try hard to omit her worst habit which was typo. Third, about the added values using features by chat via WhatsApp is the writer could be more careful and be more patient when typing the messages that will be sent to the customers

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