Nugroho Dwi Priyohadi and Fendy Suhariadi and Fajrianthi and Soedarmanto (2019) Validity and Reliability of the Organizational Communication Satisfaction Scale for Millenial Employees in Indonesia. Journal of Educational, Health and Community Psychology, 8 (4). pp. 594-618. ISSN 2460-8467

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Abstract

This study aims to test and carry out the process of adapting the organizational communication satisfaction measurement tool of millennial employees in Indonesia. The purpose of this research is to discover suitable measurement of communication satisfaction, adjusted to the conditions in Indonesia. Confirmatory Factor Analysis (CFA) method with AMOS version 18 was used to analyzed data of 738 people who participated in the study from April to August 2019. The CFA model used to test the Communication Satisfaction instrument uses the second-order model consisting of seven dimensions: Communication Climate and Organizational Integration; Supervisory Communication; Media Quality; Horizontal (Coworker) Communication; Organizational Perspective (Corporate Information); Personal Feedback; Subordinate CommunicationThe scale was adapted from the Communication Satisfaction questionnaire developed by Down & Hazen (1977), Down & Adrian (2004), Okay and Okay (2009) and Wagner et al. (2014). The results show that the scaleis valid for 40 items and invalid for 1 item. It is concluded that the adaptation process was successfully carried out, and the scale could be used for millennial employees.

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