Erna Setijaningrum and Aris Armuninggar and Hario Megatsari (2017) Care Service For The Elderly Community : Service Quality "Santun Lansia" in the Public Health Center. In: Proceeding International Conference Toward Open Government Fiding The Whole-Government Approach/Proceeding IAPA (lndonesian Association For Public Administration). Faculty of Social and Political Science, Universitas Airlangga, Surabaya, pp. 355-359. ISBN 978-602-18461-5-5

	Text (PEER REVIEW) 17_HASIL PEER DAN VALIDASI KADEP KARIL BU ERNA.pdf Download (2MB)
	Text (SIMILARITY) 17T_CARE SERVICE FOR THE ELDERLY COMMUNITY.pdf.pdf Download (1MB)
	Text (ARTIKEL) 17A_CARE SERVICE FOR_OK.pdf Download (2MB)

Abstract

This study aims to determine the “Santun Lansia” service qualities in public health centers. This research begins with the innovation of health services for the elderly people who are named "Santun Lansia" service that is implemented public health center. The "Santun Lansia" service coverage is to provide services to the elderly including promotive, preventive, curative and rehabilitative services . The theory used was the indicator of service quality from Valerie A. Zeithaml, A. Parasuramman, and Leonard L. Berry (1990) consisting of tangible, reliability, responsiveness, assurance, and emphaty. The results of this study indicated that in general the quality of "Santun Lansia" service in Sidoarjo health center is good, although there are still some things that need improvement. From tangible aspects, the facility is adequate with the provision of special facilities for elderly people. Reliability, the health service center has implemented all service coverage as promised. Responsiveness, officers have provided more "reactiveness" to elderly patients. Assurance, the ability of officers in providing services is good. And finally emphaty, officers have been patient in helping the difficulties of elderly patients.

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