Wardhani Afelia Sari (2020) The Most Common Grammar Errors The Customer Service Officers Made While Serving The Foreigners In I Gusti Ngurah Rai International Airport. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

	Text (COVER) 1. COVER.pdf Download (1MB)
	Text (TABLE OF CONTENTS) 2. TABLE OF CONTENTS.pdf Download (411kB)
	Text (CHAPTER I) 3. CHAPTER 1 INTRODUCTION.pdf Download (392kB)
	Text (CHAPTER II) 4. CHAPTER II COMPANY PROFILE.pdf Restricted to Registered users only until 18 September 2023. Download (476kB) | Request a copy
	Text (CHAPTER III) 5. CHAPTER III DISCUSSION.pdf Restricted to Registered users only until 18 September 2023. Download (742kB) | Request a copy
	Text (CHAPTER IV) 6. CHAPTER IV CONCLUSION AND SUGGESTION.pdf Restricted to Registered users only until 18 September 2023. Download (227kB) | Request a copy
	Text (REFERENCES) 7. REFERENCES.pdf Download (235kB)
	Text (APPENDICES) 8. APPENDICES.pdf Restricted to Registered users only until 18 September 2023. Download (1MB) | Request a copy
	Text (PERNYATAAN KESEDIAAN PUBLIKASI) 9. PERNYATAAN KESEDIAAN PUBLIKASI.pdf Restricted to Registered users only Download (58kB) | Request a copy

Abstract

During the internship the writer had valuable working experiences in thehospitality service such as, knowing the procedures in giving a good service, getting to know about the knowledge about the airport, learning in handling the passengers, trying to give solution, even getting to know other culture, language, and other accent. Next the writer also improved her communication skill and accent with the foreigners who came to the airport which have different cultures and backgrounds. Thus, by doing her internship, the writer learned new experiences and encouraged herself to be more confident to speak in public. From the previous chapter, the writer can conclude some points. The first point is identifying the most grammar errors the customer service officers made while serving the foreigners. Based on the writer observation, the writer could divide the most common grammar errors into four types regarding the surface taxonomy strategy theory by Dulay (1982) which are omission, addition, misformation, and misordering. Therefore, by observing and identifying the grammar errors, the writer could understand and learned grammar structure better.

Actions (login required)

View Item