Rosi Yanuarini (2020) Strategies In Handling Problems With International Passengers In PT. Angkasa Pura I Bali. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

	Text (COVER) 1. COVER.pdf Download (620kB)
	Text (TABLE OF CONTENT) 2. TABLE OF CONTENT.pdf Download (235kB)
	Text (CHAPTER I) 3. CHAPTER I INTRODUCTION.pdf Download (252kB)
	Text (CHAPTER II) 4. CHAPTER II COMPANY PROFILE.pdf Restricted to Registered users only until 23 September 2023. Download (354kB) | Request a copy
	Text (CHAPTER III) 5. CHAPTER III DISCUSSION.pdf Restricted to Registered users only until 23 September 2023. Download (355kB) | Request a copy
	Text (CHAPTER IV) 6. CHAPTER IV CONCLUSION AND SUGGESTION.pdf Restricted to Registered users only until 23 September 2023. Download (193kB) | Request a copy
	Text (REFERENS) 7. REFERENCES.pdf Download (251kB)
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Abstract

The writer broadened her knowledge when she became an intern as a Customer Service Officer from January 2nd to February 2nd 2020 in PT. Angkasa Pura I at I Gusti Ngurai Rai International Airport, Bali. The writer had discovered the frequent problems faced and found out the strategies in handling problems with the international visitors. From the previous discussion, the writer has summarized several points about frequent problems faced by the customer service officers in I Gusti Ngurah Rai International Airport, Bali. Based on the writer‟s observation during the internship, the frequent problems faced by the customer service officers were about handling the angry customer, lack of airport‟s facility and inconclusive passenger. Thus, the writer had discovered the frequent problems faced as a customer service officer by observation and asked the seniors and supervisor.

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