Muhammad Nuzulul Chilmi (2020) PENGENDALIAN DIRI STAFF FRONT OFFICE DALAM MENGHADAPI KOMPLAIN TAMU. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.
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2. ABSTRAK.pdf Download (131kB) |
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3. DAFTAR ISI.pdf Download (144kB) |
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4. BAB IPENDAHULUAN.pdf Download (353kB) |
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5. BAB IIDESKRIPSI LOKASI PENELITIAN.pdf Restricted to Registered users only until 29 September 2023. Download (1MB) | Request a copy |
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Surat Pernyataan Publikasi Karya Ilmiah - nuzulul chilmi.pdf Download (17kB) |
Official URL: http://lib.unair.ac.id
Abstract
Di dunia industri perhotelan saat ini pengendalian diri dalam menghadapi komplain tamu sangatlah dibutuhkan. Pengendalian diri sangat penting dilakukan karena merupakan poin utama saat menghadapi tamu yang komplain. Berdasarkan hal tersebut pada tugas akhir ini dilakukan penelitian dengan menggunakan metode wawancara, observasi, dan dokumentasi. Berdasarkan ujian dan analisa yang dilakukan didapatkan hasil bahwa setiap Front Desk Agent (FDA) dapat mengendalikan dirinya dengan baik.
| Item Type: | Thesis (Tugas Akhir D3) | ||||||
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| Additional Information: | KKB KK-2 FV MP 23/20 Chi p | ||||||
| Uncontrolled Keywords: | Pengendalian Diri, Komplain, Front Office | ||||||
| Subjects: | H Social Sciences > HM Sociology > HM(1)-1281 Sociology > HM1001-1281 Social psychology > HM1041-1101 Social perception. Social cognition Including perception of the self and others, prejudices, stereotype H Social Sciences > HV Social pathology. Social and public welfare > HV1-9960 Social pathology. Social and public welfare. Criminology > HV547 Self-help groups |
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| Divisions: | 15. Fakultas Vokasi > Departemen Bisnis > D3 Manajemen Perhotelan | ||||||
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| Depositing User: | Unnamed user with email indah.fatma@staf.unair.ac.id | ||||||
| Date Deposited: | 29 Sep 2020 14:08 | ||||||
| Last Modified: | 29 Sep 2020 14:08 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/99529 | ||||||
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