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NISA RAHMI ARDLILLAH, NIM : 041411223072 (2017) EVALUASI SIKAP KERJA 5S (Seiri, Seiton, Seiso, Seiketsu, dan Shitsuke) PADA RITEL MODERN SAKINAH SURABAYA DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN CAUSE AND EFFECT DIAGRAM. Skripsi thesis, Airlangga University.