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DITA ANGGRAENI PUTRI SAMUDRA, 071002007 (2013) PELAYANAN RESERVASI ONLINE TIKET KERETA API (STUDI DESKRIPTIF TENTANG KENDALA-KENDALA DALAM PELAYANAN RESERVASI ONLINE TIKET KERETA API DI PT. KAHA TOUR & TRAVEL). Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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