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Trimurti Ningtyas, 071043020 (2013) MODEL HUBUNGAN KEPERCAYAAN MASYARAKAT (CITIZEN TRUST) BERDASARKAN "DISCONFIRMATION OF EXPECTATION" KUALITAS PELAYANAN DI BADAN PERTANAHAN NASIONAL (BPN) SURABAYA II. Thesis thesis, UNIVERSITAS AIRLANGGA.

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