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T. S. Kartila Putro (2005) THE EFFORTS THAT KOPEGTEL HAVE DONE IN CREATING TELEMARKETING EMPLOYEE'S SATISFACTION. Tugas Akhir D3 thesis, Universitas Airlangga.
ALIA BAHALWAN (2004) THE ROLE OF RESERVATION AND RECEPTION SECTIONS IN FRONT OFFICE DEPARTMENT OF ELMI HOTEL SURABAYA IN INCREASING SERVICE QUALITY. Tugas Akhir D3 thesis, Universitas Airlangga.