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WISUDANA ARISAPTONO, 040317733 (2010) PENGARUH BIAYA BERPINDAH, PERSEPSI ATAS KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA PELANGGAN MOBILE BROADBAND TELKOMSEL FLASH DI SURABAYA (Penelitian pada Pelanggan Telkomsel Flash di Surabaya). Skripsi thesis, UNIVERSITAS AIRLANGGA.

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