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Jannah, Hilyatul, NIM. 120310495 (2008) A STUDY OF WOMEN INSECURITY IN LANGUAGE USE IN THE BACHELOR (SEASON 1) REALITY SHOW. Skripsi thesis, UNIVERSITAS AIRLANGGA.
Wicahyanti, Renny, NIM. 120531019 (2008) A CONVERSATION ANALYSIS BETWEEN THE CUSTOMER AND CUSTOMER SERVICE IN OPENING NEW ACCOUNT TRANSACTION. Skripsi thesis, UNIVERSITAS AIRLANGGA.