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ACHMAD BIMA MUFID, 041112301 (2016) PENGSRUH PENERAPAN TOTAL QUALITY MANAGEMENT BERUPA LEADERSHIP, EDUCASTION AND TRAINING, REWARD AND RECOGNITION, EMPLOYEE EMPOWERMENT, DAN TEAMWORK TERHADAP EMPLOYEE JOB SATISFACTION PADA PT PEMBANGKIT JAWA-BALI UNIT PEMBANGKIT GRESIK. Skripsi thesis, Universitas Airlangga.