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DEVRY PRATAMA JOUDIARNO, 041424353020 (2018) PENGARUH COMMUNICATION PRACTICE DAN ALIGNMENT PRACTICE MELALUI INTELLECTUAL CAPITAL TERHADAP KEPUASAN KERJA KARYAWAN KANTOR FUNGSIONAL CONSUMER CARD SURABAYA, PT. BANK CENTRAL ASIA, TBK. Thesis thesis, Universitas Airlangga.