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ONE KUJlNIAWAN, 049822162e (2000) PENGARUH FAKTOR·FAKTOR PENYEBAB STRES KERJA TERHADAP PRESTASI KERJA KARYAWAN UNIT JASA LAYANAN CUSTOMER CARE (CALL CENTRE) DI PT. TELKOM DIVRE V JATIM. Skripsi thesis, Airlangga University.