Items where Author is "CYNTHIA BALQIS, 041112340"
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Thesis
CYNTHIA BALQIS, 041112340 (2016) ANALISIS KUALITAS PELAYANAN PEMBAYARAN DANA PENSIUN MENGGUNAKAN INTEGRASI IMPORTANCE PERFORMANCE ANALYSIS DAN MODEL KANO PADA BANK BTPN CABANG KERTAJAYA SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.