Items where Author is "DANIS KAWIHANCAKSON, 049615256"
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Thesis
DANIS KAWIHANCAKSON, 049615256 (2001) ANALISIS PENGARUH ATRIBUT-ATRIBUT SERVICE RECOVERY PROGRAM si HEBAT" TERHADAP KEPUASAN PELANGGAN PT TELKOM DIVRE V JATIM di SURABAYA. Skripsi thesis, Airlangga University.