Items where Author is "Dian Noer Fadillah"
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Thesis
Dian Noer Fadillah (2019) Pengaruh Service Failure Severity Dan Attribution Terhadap Consumer Forgiveness Dan Repurchase Intention Pada Layanan Transportasi Online Dengan Deal Proneness Sebagai Variabel Moderasi. Skripsi thesis, Universitas Airlangga.