Items where Author is "Dyah Hanung Wardhani"
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Thesis
Dyah Hanung Wardhani (2013) Perbedaan Penilaian Tingkat Kepentingan Dimensi Kualitas Layanan Ditinjau dari Persepsi Resiko (Perceived Risk) dan Loyalitas Pelanggan Online Shop di Facebook. Skripsi thesis, UNIVERSITAS AIRLANGGA.