Items where Author is "HARDELINA, LISTYA ANJALI"
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Thesis
HARDELINA, LISTYA ANJALI (2012) RANCANGAN PERBAIKAN KUALITAS LAYANAN MELALUI INTEGRASI METODE SERVQUAL DAN AHP (STUDI KASUS: C&R CAFÉ & RESTO). Thesis thesis, UNIVERSITAS AIRLANGGA.