Items where Author is "HERY JOTLELY, 090310534 L"
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Thesis
HERY JOTLELY, 090310534 L (2005) ANALISIS KINERJA BERDASARKAN BALANCED SCORECARD DALAM UPAYA PENINGKATAN KEPUASAN PELANGGAN DI UNIT RAWAT INAP RSD Dr. R. SOEDARSONO KOTA PASURUAN. Thesis thesis, UNIVERSITAS AIRLANGGA.