Items where Author is "Hartoyo Sirkoen, 090010144 L"
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Thesis
Hartoyo Sirkoen, 090010144 L (2004) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Hotel Berbintang Di Kota Batam. Thesis thesis, UNIVERSITAS AIRLANGGA.