IFTAKHUL MAISYARAH, 151411813056 (2017) A JOB TRAINING REPORT AS A STAFF OF CUSTOMER SERVICE DIVISION AT PDAM SURYA SEMBADA KOTA SURABAYA FROM JANUARY 18TH 2017 TO FEBRUARY 28TH 2017. Tugas Akhir D3 thesis, Universitas Airlangga.