Items where Author is "IVONNE AMELIA LARASATI, 041411223090"
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Thesis
IVONNE AMELIA LARASATI, 041411223090 (2016) ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN JNE CABANG UTAMA SURABAYA DENGAN MENGGUNAKAN METODE SERVQUALDAN DIAGRAM FISHBONE. Skripsi thesis, Universitas Airlangga.