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Ismiyatul Izza, - and Budhi Setianto, - and Inge Dhamanti, - (2021) Pengaruh Internal Service Quality (INTQUAL) terhadap Kepuasan Karyawan di RS Islam Ahmad Yani Surabaya. Jurnal Manajemen Kesehatan Indonesia, 9 (2). pp. 78-86. ISSN 2548-7213
Ismiyatul Izza, - (2021) Pengaruh Internal Service Quality (INTQUAL) Terhadap Kepuasan Karyawan Di RS Islam Ahmad Yani Surabaya. Laporan Magang thesis, UNIVERSITAS AIRLANGGA.