Items where Author is "NANDYA WHITA MONIVA, 040510836"
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NANDYA WHITA MONIVA, 040510836 (2013) ANALISIS PERBAIKAN KUALITAS LAYANAN GRAPARI TELKOMSEL SURABAYA DENGAN METODE SERVQUAL DAN DIAGRAM FISHBONE. Skripsi thesis, UNIVERSITAS AIRLANGGA.