Items where Author is "NIDYA ALFA CHAPRYANTI, 040710181"
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Thesis
NIDYA ALFA CHAPRYANTI, 040710181 (2013) RANCANGAN PERBAIKAN KUALITAS LAYANAN PADA INFORMATION CENTER XPERIA SONY SMARTPHONE DI CABANG PLAZA MARINA (SURABAYA) DENGAN MENGINTEGRASIKAN SERVQUAL DAN MODEL KANO KEDALAM QUALITY FUNCTION DEPLOYMENT. Skripsi thesis, UNIVERSITAS AIRLANGGA.