Items where Author is "PRADANA PUTRA"
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Thesis
PRADANA PUTRA (2009) PENGARUH PERSEPSI PELANGGAN ATAS ATRIBUT-ATRIBUT SERVICE RECOVERY TERHADAP KEPUASAN PELANGGAN INTERNET SERVICE PROVIDER TELKOMSPEEDY DI SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.