Items where Author is "PUTRI KIKI APRILIA, 081511833024"
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Thesis
PUTRI KIKI APRILIA, 081511833024 (2019) ANALISIS KEPUASAN PENGGUNA APLIKASI TRAVELOKA DENGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI), IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV). Skripsi thesis, Universitas Airlangga.