Items where Author is "Pratiwi Yuliansari, 131514153015"
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Thesis
Pratiwi Yuliansari, 131514153015 (2017) PENGEMBANGAN MODEL LOYALITAS JASA PELAYANAN KEPERAWATAN BERDASARKAN THEORY OF SERVQUAL DAN AMERICAN CUSTOMER SATISFACTION INDEX (ACSI). Skripsi thesis, Universitas Airlangga.