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RINDRI ANDEWI GATI, - and Antun Mardiyanta, - and Erna Setijaningrum, - (2017) Enhancing the Ease of Doing Business in Surabaya Through One Stop Shop (OSS) Licensing Service. In: Proceeding International Conference Toward Open Government: Finding The Whole – Government Approach. The Faculty Of Social And Political Science Universitas Airlangga, Surabaya, pp. 186-192. ISBN 978–602–18461–5-5