Items where Author is "Resthi Rismarini Putri"
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Thesis
Resthi Rismarini Putri (2015) Analisis Perbaikan Kualitas Dengan Menggunakan Integrasi Servqual (Service Quality) Dan Matriks IPA (Importance Performance Analysis) Di Perusahaan Forwarding PT. Tricipta Semesta (Trilogistics). Skripsi thesis, UNIVERSITAS AIRLANGGA.