Items where Author is "Ryan Fitrah Hanugrah, 071102049"
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Ryan Fitrah Hanugrah, 071102049 (2016) PROSEDUR RESERVASI (Studi Deskriptif tentang Pelaksanaan Standard Operating Procedure (SOP) di Departemen Reservasi Yang Efektif Guna Menekan Jumlah Penumpang No- Show di PT. Garuda Indonesia Surabaya). Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.