Items where Author is "SANDI MASHURI, 040036986"
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Thesis
SANDI MASHURI, 040036986 (2002) ANALISIS GAP ANTARA PERSEPSI DAN HARAPAN TERHADAP PELAYANAN UNTUK MENILAI KEPUASAN PELANGGAN BENGKEL MOBIL KARAH AGUNG SERVICE SURABAYA. Skripsi thesis, Universitas Airlangga.