Items where Author is "THORIQ CHOLILI, 041310413014"
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Thesis
THORIQ CHOLILI, 041310413014 (2016) PENGARUH KECEPATAN PENANGANAN HANDLING COMPLAIN TERHADAP KUALITAS LAYANAN PADA PT. BANK RAKYAT INDONESIA (PERSERO) Tbk. KANTOR CABANG RAJAWALI SURABAYA. Tugas Akhir D3 thesis, Universitas Airlangga.