Items where Author is "TOPAN WICAKSONO, 071310213022"
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TOPAN WICAKSONO, 071310213022 (2017) GUEST COMPLAINT (Study Deskriptif Mekanisme Penanganan dan Upaya Meminimalkan Guest Complaint Yang Dilakukan Front Office di Best Western Papilio Hotel Surabaya). Fakultas Vokasi, Universitas Airlangga. (Unpublished)