Items where Thesis Type is "Thesis" 07. Fakultas Ilmu Sosial dan Ilmu Politik > Administrasi Negara 2008
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Rajma Tri Handoko, 070417535 (2008) IMPLEMENTASI KEBIJAKAN STANDAR PELAYANAN MINIMAL (Studi eksplanatif tentang pengaruh implementasi kebijakan standar pelayanan minimal (SPM) jalan tol terhadap tingkat kepuasan pelanggan di PT. Jasa Marga (Persero) Cabang Surabaya-Gempol). Thesis thesis, UNIVERSITAS AIRLANGGA.

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