Erna Setijaningrum (2016) The Enhancement of Telecenter Service Quality : Eased on "Perception-Expectation Gap". In: Intemational Conference on Contemporary Social and Political Affair (ICOCSPA 2016) " Re-Examining Governance : Strengthening Citizenship in the Changing World. The Faculty of Social and Political Science Universitas Airlangga, Surabaya, pp. 411-417. ISBN 978-602-18461-4-8