Strategies Used By Customer Service Officers In Handling Communication With International Customers At Pt. Angkasa Pura I, Bali

Pandu Dilyan Abdul Haris (2020) Strategies Used By Customer Service Officers In Handling Communication With International Customers At Pt. Angkasa Pura I, Bali. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

There are several important points that can be concluded from this final report about the strategies used by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. The first is about the problems faced by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. There were three basic problems that faced by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. Those were the customer service officers cannot understand what international customers asked caused by lack of vocabulary, the customer service officer cannot understand the word that pronounced by the international customer, and the last is the customer service officer not being able to deliver information requested by international customers in English.

Item Type: Thesis (Tugas Akhir D3)
Additional Information: KKB KK-2 FV DBE 16-20 Har s
Uncontrolled Keywords: Customer Service Officers, Handling Communication
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
L Education > LB Theory and practice of education > LB5-3640 Theory and practice of education > LB2799-2799.3 Educational consultants and consulting
Divisions: 15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris
Creators:
CreatorsNIM
Pandu Dilyan Abdul HarisNIM 151611813071
Contributors:
ContributionNameNIDN / NIDK
ContributorAnnysa EndriastutiNIDN0015108503
Depositing User: prasetyo adi nugroho
Date Deposited: 11 Aug 2020 07:32
Last Modified: 11 Aug 2020 07:32
URI: http://repository.unair.ac.id/id/eprint/96983
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