Pandu Dilyan Abdul Haris (2020) Strategies Used By Customer Service Officers In Handling Communication With International Customers At Pt. Angkasa Pura I, Bali. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

There are several important points that can be concluded from this final report about the strategies used by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. The first is about the problems faced by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. There were three basic problems that faced by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. Those were the customer service officers cannot understand what international customers asked caused by lack of vocabulary, the customer service officer cannot understand the word that pronounced by the international customer, and the last is the customer service officer not being able to deliver information requested by international customers in English.

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