ERIKA RISMAWATI, 050710116
(2012)
PROFIL PELAYANAN RESEP DENGAN OBAT GLIBENKLAMID DI APOTEK WILAYAH SURABAYA (Studi dengan Metode Simulasi Pasien).
Skripsi thesis, UNIVERSITAS AIRLANGGA.
Abstract
Patient assessment, drug information provided and labeling is a very
important aspect in prescription service. It is important to achieve the goals of
therapy and to avoid drug-related problems that might occur so as to improve the
quality of life of diabetes mellitus patients. The research aimed to investigate the
profile of glibenclamide prescription service at pharmacies in Surabaya
Ninety pharmacies were randomly selected and simulated patient method
was choosen for assessing pharmacy staff performance in drug information
service. An actor acted as a patient family, visiting pharmacies for the purpose of
obtaining drug information in glibenclamide with prescription. Four instruments,
were used in the research, including prescription, scenario, protocol, and
checklist. The instruments were checked for their validity and reliability. After
visiting each pharmacy the actor was required to transcribed the information
obtained from the pharmacy staff in to the checklist.
The drug prescribed available on 94,4% (85) pharmacies. The information
mostly asked by pharmacy’s staff was patient address, accounted for 18.8%
(16/85). Others information was only gathered by a small number of pharmacy’s
staff namely: who the patient was 7.1% (6/85), patient’s phone number 4.7%
(4/85), information that has been provided by the doctor 1.2% (1/85), and whether
the patient knew how to use the medicine 1.2% (1/85). More important
information have not been gathered by the pharmacy’s staff. The information
mostly given were frequencies of drug use 64,7% (55/85), information time to use
15,3% (13/85), information amount of drug each time use 30,6% (26/85),
information name of drug 4,7% (4/85), information indication of drug 4,7%
(4/85), information total amount of drug 2,4 (2/85), information adverse effect and
symptom of adverse effect 1,2% (1/85). In labeling was given 65,9% (56/85).
In conclusion, the role of pharmacy’s staff in prescription service f
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