Rahkman Ardi (2021) Employee’s Perception of Voicing: Does the Organization Really Provide Voice Channels? In: Proceedings of the International Conference on Psychological Studies (ICPSYCHE 2020). Atlantis Press, pp. 367-373. ISBN 2352-5398

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Abstract

This study aims to explore the employee voice in organizations based on the channel chosen. 151 employees from various companies in Indonesia who volunteered to be involved in this research (43,7% Male, 56,3% Female; 17,9% secondary-diploma, 59.6% Bachelor, 22,5% Master; Mean age=30,41, SD=7,68) answered the open questionnaire. Questionnaires are distributed through social media and instant messaging applications. Respondents' answers were recorded and coded using the qualitative software Atlas.ti 8.4.4 student version. The code is combined into the main theme, which is then mapped according to the research objectives. Based on employee perceptions, the company has provided 65.69% formal channels and 32.85% informal channels. While employees choose to use formal channels 49.8% and informal 43.3% to give suggestions; formal channels 51.1% and informal 43% to convey ideas; formal channels 47.5% and informal 43.5% to convey information. Interestingly employees use 32.4% formal channels and 44.3% informal channels to convey concerns. The concern is everything that harms the function of work units and organizations. Hence, employees prefer to convey it in an informal situation such as informal meetings outside working hours, directly meet leaders, gathering events. Another fact is that although the organization has provided a voice channel, only 38.7% of companies are very open to employee voices, 22% are somewhat open, 25.3% are sometimes open, 11.3% are less open, and 4% are not open. These results indicate that employees' perceptions of voicing vary considerably.

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