LUSSI AGUSTIN, - (2022) PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA KARYAWAN DIPERKUAT DENGAN KEBIJAKAN INSENTIF COVID-19 (Studi Pada Puskesmas Kemlagi Kabupaten Mojokerto). Thesis thesis, UNIVERSITAS AIRLANGGA.
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Abstract
"Penelitian ini bertujuan untuk mengetahui pengaruh Organizational Citizenship Behavior terhadap kinerja karyawan yang diperkuat oleh reward (kebijakan insentif covid-19). Kinerja karyawan Puskesmas Kemlagi Mojokerto sudah sangat bagus pada saat pandemi covid-19. Hal ini ditunjukkan dengan nilai indeks kepuasan masyarakat sebesar 96,6 dengan mutu pelayanan A atau sangat baik. Selain itu berdasarkan laporan hasil penilaian kinerja Puskesmas tahun 2021 Puskesmas Kemlagi mempunyai nilai 89,31 kategori BAIK. Pada saat pandemi covid-19 pemerintah mengeluarkan kebijakan insentif covid-19 yang didalamnya mengatur tentang reward. Adanya kebijakan reward dinilai bisa memperkuat pengaruh OCB terhadap kinerja karyawan. Organizational Citizenship Behavior merupakan sikap perilaku karyawan yang dilakukan dengan sukarela, tulus, senang hati tanpa harus diperintah dan dikendalikan oleh organisasi dalam memberikan pelayanan dengan baik. Adanya Organizational Citizenship Behavior pada saat ini sering digunakan untuk mengukur kinerja karyawan. Penelitian ini dilakukan di Puskesmas Kemlagi Kabupaten Mojokerto. Penelitian kuantitatif ini menggunakan data primer dengan jumlah responden sebanyak 45 dari Puskesmas Kemlagi. Metode yang digunakan dalam penelitian ini adalah Moderated Regression Analysis (MRA) atau disebut uji interaksi. Hasil uji MRA dalam penelitian ini menunjukan bahwa Organizational Citizenship Behavior berpengaruh positif signifikan terhadap kinerja karyawan. Sedangkan berdasarkan nilai R Square pengaruh Organizational Citizenship Behavior terhadap kinerja karyawan dapat diperkuat oleh reward (kebijakan insentif covid-19). Dengan demikian dapat disimpulkan bahwa adanya reward (kebijakan insentif covid-19) dapat memperkuat hubungan dari Organizational Citizenship Behavior terhadap kinerja karyawan. Kebijakan tersebut dirasa tepat di berlakukan saat pandemi dan bisa berdampak positif bagi tenaga kerja kesehatan serta masyarakat. "
| Item Type: | Thesis (Thesis) | ||||||
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| Additional Information: | KKB KK-2 T.FISIP.KP 07 - 23 Lus p | ||||||
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| Subjects: | K Law > K Law (General) > K1-7720 Law in general. Comparative and uniform law. Jurisprudence > K(520)-5582 Comparative law. International uniform law > K3154-3370 Constitutional law > K3220 Public policy | ||||||
| Divisions: | 07. Fakultas Ilmu Sosial dan Ilmu Politik > Magister Kebijakan Publik | ||||||
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| Depositing User: | Indah Fatma | ||||||
| Date Deposited: | 13 Aug 2026 07:03 | ||||||
| Last Modified: | 13 Aug 2026 07:03 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/144651 | ||||||
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