REVILA EL MAGHFIROH, - (2009) PENGARUH TINGKAT KOMUNIKASI SASARAN, FREKUENSI UMPAN BALIK, EFEKTIFITAS SISTEM INSENTIF KUALITAS TERHADAP KUALITAS INTERNAL DAN EKSTERNAL PRODUK SERTA PERUBAHAN KINERJA KEUANGAN PERUSAHAAN MANUFAKTUR DI JAWA TIMUR. Disertasi thesis, Universitas Airlangga.

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Abstract

The objective of this research is to test the effect of communication level of objectives, frequency of feedback, the effectiveness of incentive system of the quality on product internal and external quality and change of financial perfonnance of manufactwing companies hold SNI product in East Java. This study is a confirmatory carries out by testing several hypotheses in order to figure out the causal relationship of all the above variables. As population are 205 manofactoring companies in East Java. All of them hold SNI product. This study employed complete enumeration or census method~ hence, sample and sampling technique were not required. The technical analysis applied to test the research hypothesis was Structural Equation Modeling (SEM) with support of Amos 5 programme. The results of this research show that there are positive and significant relationship beetwen communication level of objectives, frequency of feedback, the effectiveness of incentive system of the quality on product internal and external quality and change of financial performance. Benefit of this research can be used as scientific information regarding the variables of communication level of objectives, frequency of feedback, the effectiveness of incentive system of the quality on product internal and external quality and change of financial performance in East java.

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