WAHYUL ANIS, NIM010912053 (2010) HUBUNGAN ANTARA PERILAKU TENAGA KESEHATAN DALAM MEMBERIKAN PELAYANAN OBSTETRI GINEKOLOGI DENGAN KEPUASAN PASIEN DI RSUD MOHAMAD SOEWANDHIE SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.
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Abstract
Patient satisfaction is a key indicator of the quality of health services. Multi-dimensional counseling patient satisfaction is one concept that describes the various kinds of things that can affect patient satisfaction, one of which is the behavior of health personnels in providing services. The purpose of this study was to investigate the relationship between the behavior of health personnels in providing obstetric gynecology and patient satisfaction in childbed space in Mohammad Soewandi Hospital Surabaya. The method used was cross-sectional design. The population was inpatients in childbed space Mohammad Soewandi Hospital Surabaya in 2010. The total sample was 96 respondents. Samples were taken by using non probability sampling with quota sampling technique. The independent variable was the behavior of health personnels in providing services and the dependent variable was patient satisfaction. The instruments used were questionnaires and interviews. Data is analyzed by using shi-square test. The results showed that from 96 respondents, mostly, 51 patients were satisfied with the behavior of health personnels who were very good in providing services obstetric gynecology. Chi-Square test results showed that the value of x2 (49.5)> x2 value table (5.99) which meant that H1 was accepted. It can be concluded that there is a relationship between the behavior of health personnels in providing obstetric gynecology services and patient satisfaction in Mohammad Soewandhie Hospital Surabaya. All health personnels are expected to behave very well in providing services so that patient satisfaction and quality of health services can be better.
| Item Type: | Thesis (Skripsi) | ||||||
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| Additional Information: | KKA KK FK.BID.51/14 Ani h | ||||||
| Uncontrolled Keywords: | PATIENT SATISFACTION | ||||||
| Subjects: | Q Science > Q Science (General) > Q179.9-180 Research R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA1-418.5 Medicine and the state > RA399 Regulation of medical practice. Evaluation and quality control of medical care. Medical audit R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics R Medicine > RG Gynecology and obstetrics |
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| Divisions: | 01. Fakultas Kedokteran > Pendidikan Bidan | ||||||
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| Depositing User: | Tn Joko Iskandar | ||||||
| Date Deposited: | 29 Apr 2014 12:00 | ||||||
| Last Modified: | 18 Oct 2016 04:15 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/18598 | ||||||
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